Acting Jakarta Governor, Teguh Setyabudi opened the Executive Summit Meeting (ESM) of Jakarta Health Agency in order to improve health services through competency-based referral services for health service facilities, at Aryaduta Hotel, Menteng, Central Jakarta, Friday (10/25).

improve the quality and effectiveness of the health service system

The activity was participated by all stakeholder of health facility ranging from community health center and up to hospital.

Teguh said that Jakarta, which is heading to a global city, faces challenges in providing quality and equitable health services. This also requires accelerating the referral system from health centers to hospitals, as well as increasing coordination and competence between health facilities.

"I support the implementation of this activity as an effort to improve the quality and effectiveness of the health service system in Jakarta, especially in the aspect of patient referral. I also appreciate the ranks of the Jakarta Provincial Health Service for their efforts to develop an integrated referral system based on the competency of health service facilities, by strengthening the function of the Command Center with an integrated digital platform to ensure better access and quality of referral services," Teguh said, as quoted from Jakarta Provincial Government's press release.

Teguh also explained that Jakarta is expected to be able to create a health system that is more responsive, efficient and patient-oriented, thereby increasing public trust in public health services. He also appealed to all levels of the Jakarta Provincial Health Service to carry out a joint commitment to improve health services for Jakarta residents.

"To all levels of the Health Service who have worked in efforts to improve health services in Jakarta, let's strengthen our commitment to provide the best health services for the community by implementing a AKHLAK (Service Oriented, Accountable, Competent, Harmonious, Loyal, Adaptive and Collaborative) work culture. Prioritize professionalism and dedication to create a superior customer experience," Teguh stated.

Meanwhile, Jakarta Health Agency Head, Ani Ruspitawati, said realizing this integrated service can be a motivation for health workers in Jakarta to further accelerate the realization of their commitment so that every Jakarta resident gets the best, fastest and most appropriate care.

"A patient-centric referral approach through an integrated referral system based on competency in health care facilities can ensure that every patient receives the best care. With a faster and more precise referral process, which not only increases satisfaction, but also the patient experience in health services," Ani explained.